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Lie or Quit?

May 31, 2015

Dear Reader,

I’ll be honest up front.  You can add this post to the “Stubborn makes a huge production out of basically nothing” pile, like when I got stuck in a zone in Star Wars and the custserv reps just kept not reading my tickets, but really I only had to wait 18 hours for my fleet pass (Hearthstone) to cool down.  I got pretty upset about that, since it was a waste of time, but in the grand scheme of things, it wasn’t really that big a deal.

This isn’t, either, but I’m still quite irritated.  I could, realistically, type seven keystrokes and be done with all this.  But I don’t want to.

You see, dear reader, I was playing LoL again, apparently because I am a masochist, and was having a really good run of not having any jerks in my games.  I think I played fifteen or twenty games with no jerks, which might be a record.  I suspect this is largely because I played only bot games and no live games, which was my compromise to keep myself cool and composed.

The details aren’t really that important, but in the final game, the jerk game, the jungler came in with no warning and jumped into bot lane right into the two enemy bots and got shredded.  My wife and I had been retreating, getting ready to head to base and buy, but apparently we were at fault because “we didn’t watch the minimap.”  I pointed out a ping could have resolved the issue as well, but that only enraged the jungler, and his apparent ally in the game who started to jump down my and my wife’s throats.  It was the typical abusive nonsense spewed from frustrated children, but also as usual, I wasn’t about to sit there and listen, either.

So I left the game, and my wife did the same.

Yes, I’m one of those people who LEAVES GAMES.  I know that’s against the summoner’s code, but, frankly, I’m not going to sit there and let myself be abused by jerks.  “Just mute them,” you say?  No.  I’ve covered the whole “/ignore” situation before, and I’m not going to act like an ostrich and stick my head in the sand, either, pretending nothing’s wrong.  It was a bad situation, and I left.  I have no regrets whatsoever about it, and it’s not a behavior I’m going to change.

So after a half-hour or so I logged back on with my wife to see what was up, planning to play more likely-uninterrupted games without jerks like we’d had so many of, and found that the only way to continue playing was to sign a placard saying that “I agree” to not leave games anymore.

Well, I don’t agree.  And I will leave games.  So I’m presented with the choice to sign the placard and knowingly lie or just stop playing.  I put in a ticket about it, explaining my point of view, and got back the first-round “I didn’t bother to read your long, drawn-out ticket” response.

Below are the ticket and the response if you’re interested. I put the ticket in as a hijacked account and had to fill out a lot of nonsensical and unimportant information before the actual ticket, which is what the first sentence references:

Dear Sir or Madam,

After having filled all this out, it’s Leavebuster that’s hijacked my account. I refuse to type “I agree” in a statement about not leaving games, as I will leave a game if I am being harassed by multiple negative players. I won’t leave when it’s just one and end up punishing several others, but when being ganged up against, I refuse to stay in such a game. Since I rarely play anything but Intermediate bot games, the so called “punishment” is pretty minimal, since my leaving puts a bot back at base, anyway.

I am a middle-aged adult, not a child. I have more self-esteem and worth than to allow myself to be verbally abused by unmonitored children. It is perfectly reasonable to leave a volatile situation, and nowhere else in the world is one required to stay and put up with abuse. I am sorry to those who get left behind, but since I’m usually playing with my wife, who also leaves, and I’ll only leave if it’s at least 2 other negative players, there can be only one other poor person left behind to deal with the venom, and, frankly, they can leave, too. It’s their choice to stay or not.

I have spent some money on the game; I’m no whale, but I pay my part. I hope that you will remove the leavebuster lock on my account, but if you will not, I will simply migrate to another game, thereby voting with my wallet. I would prefer to continue in League of Legends, but being an avid video game player, I’m sure I can find another option if I look around. So, please consider unlocking my account from the current leavebuster lock. I will not agree to stay in a volatile situation.

Sincerely,
Cripplemronion

Here’s the response:

Hello Lordonion,

LeaverBuster provides a warning the first time it detects a left game or AFK on an account. Intentional or not, the behavior still affected everyone else in your game. For more information on the revamped LeaverBuster system, refer to our FAQ:

https://support.riotgames.com/hc/en-us/articles/201752714

We can’t modify or remove leaves. If you don’t regularly leave games, this shouldn’t be anything to worry about. If you believe technical issues are causing this behavior, we can investigate a solution together. In order to do so, follow the instructions in this KB and gather the following information:

https://support.riotgames.com/hc/en-us/articles/201752674
PC: A Network Analysis, NetworkInfo log, a Process List, and DxDiag
Mac: A System Report, r3d logs, a Network Analysis, and a Process List

Thank you!

<CUSTSERV REP>
Player Support Specialist
Frost Archer of Freljord

Am I right?  Does it seem like this person even read my ticket?  I guess that really I am at fault; why would I play a game so filled with toxicity, especially on a Saturday afternoon when all the kiddies are playing?

I replied further with this:

Madam,

Thank you for your response, but frankly, I feel like my ticket wasn’t read carefully, as this response has a lot of unnecessary information, and, if my request was answered, it was done so ambiguously.

Here is why I’m unsure. I asked about having the Leavebuster lock on my account be lifted, and the only quasi-response here was “We can’t modify or remove leaves.”

Well, I’m not sure what that means. Do you mean in my record? I wasn’t asking for that. Does this mean you cannot remove the Leavebuster lock? That would surprise me, but honestly, I can’t tell either way.

All the other information was unrelated to my request, as I never indicated that I didn’t know what Leavebuster is, which I do, nor that I needed help with my connectivity, which I don’t. I suspect, then, that upon seeing a long ticket, that only the keyword “Leavebuster” was responded to.

That said, if there’s no way for you to remove the Leavebuster lock – if that, indeed, is what you’re saying, then that is the answer. I will not agree to not leave games, so if you won’t or can’t remove the Leavebuster lock, then our business here is done. However, I would like a more clear answer that indicates my ticket was actually read.

Thank you for your time, as I know you’re very busy and this issue may not seem like much to you, but I assure you that it is to me.

Sincerely,
Cripplemronion

So I don’t know.  I might just get it over with and knowingly lie, deciding to face whatever “harsher” consequences are later when I do in fact inevitably leave another game.  Or I might finally just stop.  Maybe this small affront to responsible behavior – leaving a bad situation – will be enough.  I really don’t know.

Thoughts?

Sincerely,

Stubborn (trying to knock down walls with my head again)

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12 Comments leave one →
  1. May 31, 2015 12:42 pm

    Of course you should sign it, even if you have no intention of following it 🙂

    Lies aren’t the great sins we think they are. Not sure if you’re a religious man, but this particular contract is ridiculous no matter who writes. “Promise us you won’t leave again and we’ll let you play”. What is this? The kindergarten playground?

    Riot has the shame here. If this is the best they’ve got to handle situations like yours, it’s no wonder they continue to have such a restless, virulent playerbase. Which is ironic since they’re arguably putting in the most research on player behavior. Whoever is executing the polices however, is failing badly. Asking for a promise of good behavior is …just ridiculous. I’m sure it’s had some effect though. There *are* players like you who don’t want to “lie” to them 😀 This isn’t a lie so much as a measure which makes them feel better about doing nothing about these things. What are they going to say to their boss? “we asked him for the truth and he gave it to us!” This is so funny, lol.

    So yeah, sign it. Yeah you’ll leave again. Riot won’t do anything but make you sign worthless epaper and ask for promises to be a good player. It’s all they’ve got since they’re not willing to let a customer go either.

    • June 1, 2015 4:28 pm

      I know you’re right, but this is still me on my stupid crusade against this sort of mind control and petty guilting. I know it’s just a stupid seven meaningless keystrokes that everyone else just types in… but I have this whole IT CANNOT STAND feeling about so much of what LoL does.

      I used to defend the whole tribunal and LoL as doing what it could, but somebody pointed out to me that the very existence of the tribunal made it clear that Riot believed that some harassment was acceptable and it was up to the community to decide what. That sort of broke something in my faith in the entirety of the system, and now this targeted move on me to try to, as I suspect, build a later case (much as Shandren mentioned in that comment).

      I don’t know. I may yet. It seems that you’re suggestion is in good company. Nonetheless, I’m going to think on it more.
      Thanks for the comment!

  2. Shandren permalink
    June 1, 2015 12:48 pm

    Hey Stubborn!
    First off: Damned trashtalkers… and damned customer supports…

    Secondly, just to answer the question: Lie… (in good faith)

    Then submit a ticket, like you did, explaining the situation. If you get the “I didn’t read your ticket” response as is FAR to common with customer support, reply as you did basically. If that still doesnt work make a new ticket. If you reply to your first response you likely get the same person, whereas if you submit a new you might get a reasonable human being.

    As long as you have made your objection noted you havent *really* lied. You have just told the best truth that could be fit into a black and white formula.

    That said, you might not be in the best situation. I am not a LoL-player, so am only aware of their policies from an outside position, but I am afraid however that leaving, no matter the cause, might actually be viewed as a “serious” offense. In the sense that it is probably considered more problematic than trash talk. So your stance (even though i understand it completely) might end up leading to bans or the like some way down the road.

    About the “i wont leave” signature, I dont think it is really primarily meant as a tool to “threaten” players, more likely it is meant to keep Riot in the clear in cases that leads to bans later down the road.
    “You specifically said you wouldnt leave games” looks like a much better reason for banning someone who leaves, than “it says in the game EULA that you shouldnt leave games” (or something like it). If I recall right Riot were the ones who at one point hosted a reddit thread where people could “object” openly to bans, and customer support would then explain the (mostly) very obvious reason for the bans.

    • June 1, 2015 4:30 pm

      I like you’re suggestion. I just got another follow up that my ticket is being moved to the player behavior team, so I’m going to see where that goes first, but if it goes sideways, I may just do exactly what you’ve said; type what I need to type and protest in a ticket response.

      I completely agree with your assessment, too, about the purpose of the “I agree” statement. I think it’s twofold: one, studies have found having people confirm that they will do something makes it more likely they will do it (I don’t know about the research for saying they WON’T do something, but I can assume that it generally holds true), and yes, that they’ll have a stronger case in the future by being able to throw that in my face.

      We’ll see where this new ticket direction goes and I’ll follow up with another post later.
      Thanks for the comment!

  3. Cain permalink
    June 1, 2015 1:33 pm

    Just play HotS instead 😛

    • June 1, 2015 4:35 pm

      First, here’s a link. If I were more tech savvy I’d embed it, but I’m not.

      That was from Saturday night, after a day of not getting anywhere with LoL. So I went ahead and gave it a go.
      It’s hard for me to judge something after only a few low-level games in a beta state, but to be frank, at this point, I feel like HotS falls on a spectrum of depth to the far “shallower” side of other Mobas. DotA2 would be on the “involved” side, LoL in the middle, and HotS to the right.
      That’s not to say it’s a bad game, but it seems there would be a much more limited variety of strategies. That may actually be better for me in the long run! So I did try it; I tried Valla, Tyrande, and Malfurion. I liked Valla; the other two would take some more getting used to, and the teammate bots were incompetently stupid with “big strategy” on the boards, so I had to do all the seed and skull collecting myself, which often left me open to ganks. Nonetheless, I did enjoy it, just found it somewhat less deep, like Hearthstone to Magic. There’s a place for both, I’m just not sure my preference yet. That said, if you want to play a (likely very poorly executed) game of HotS with me, let me know!
      This reply is up for the “disproportionate length comment of the year award.”
      Thanks for the comment.

  4. Shandren permalink
    June 1, 2015 3:02 pm

    haha yeah I can support Cains suggestion as well! 🙂

  5. Sylow permalink
    June 2, 2015 9:56 am

    In my eyes, you spend a lot of effort on a lost cause. If a game forces me to either endure toxicity or leave, i take the second option, never to return. LoL is a famous example for a toxic community and Riot even “encouraging” it by punishing players trying to escape it.

    Thus unless you find yourself absolutely bound to LoL and no alternative or other game applies to you at all, i would really advise you to do waht you announced, and vote with your wallet. It’s for the good of both yourself and gaming in general. (For sure that’s the way i act. I leave behind any game where i experience repeated toxicity and rather spend my time in games with a good community. If enough paying players would follow this pattern, the developers of the game would have good incentive to clean up their community. )

    • June 2, 2015 7:02 pm

      Yeah, I really don’t understand some of my own behavior. I wonder how deeply routine and complacency have their hooks sunk into me simply because I keep eeking my way back to LoL instead of just cutting the cord. Perhaps this is the wakeup call I need.
      Thanks for the comment!

  6. June 4, 2015 4:12 am

    Just leave the game Stubborn, unless you really enjoy funding such that game space for everyone else. I can only imagine just how many other people grudgingly lie and continue to fund this past time for “jerks” as you call them with not only their money, but their -time-.

    Vote with your wallet, vote with your feet. Games die without players and it sounds like this one doesn’t deserve to live.

  7. Shandren permalink
    June 4, 2015 5:28 am

    About HotS:
    Without having play a lot of MOBAs in general (just a bit of LoL on and off, and now HotS), i will still allow myself to try and sound smart about the stuff (its the internet after all, since when was research needed):

    HotS is absolutely a more “shallow” version of LoL/DotA, but for someone who, like me, doesn’t play on a topskill level, this shallowness doesnt show at all. Stuff like removing last kill mechanics (some heroes still have it, sort of), and simplifying the item builds to tiered talent choices, which is often what people who call it shallow focuses on, definately makes the game less complicated. And i am certain that at really competitive levels of coordinated teamplay the whole feeder/carry setup you gain from last kills is a satisfying gameplay mechanic. But for someone like me (and I think…. like you) who really just wants to do some quickmatches and have my teammates be on MY side, and not working against me half the time because they want themselves to look good, last hitting really doesnt add a lot to the game, other than making my teammates into potential “enemies”.

    Add on top of that the renouned toxic community of LoL, and I would really suggest you give HotS a chance. Not that it is completely jerk-free, but it doesnt strike me as AS bad.

    On the leaving thing. As far as I am aware the harshest penalty for leaving a game in HotS (no matter the reasoning) is that you have to endure some games where you are put in with other leavers. That might be a reason too i presume.

    Lastly you should try reading the last post from the aggronaut on league vs heroes (I don’t know if I am allowed to link here, but here goes: http://aggronaut.com/2015/06/03/about-league-and-hots/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Aggronaut+%28Tales+of+the+Aggronaut%29)

    And if you want a game of HotS at some point, I’d happily oblige. Dont play that often, but I am sure we can find a fitting time .-)

    Shandren Out

  8. Cain permalink
    June 8, 2015 12:41 pm

    I never really played LoL as I tried it once and it didn’t hook me partly due to the culture and the fact that I didn’t know anyone playing it to have them teach me how to play. Like most Blizzard games, yes it probably is less complicated. Many times though complication is all that is added not actual “depth” or choice. I’m guessing in LoL that most of the time it’s still just pick this certain build or you are doing it wrong. I like the different maps resulting in the different strategies. I like the shorter games. It does seem less hostile but there are still people like that. I find the map ping options (which it took me a while to even figure out how people were doing that) make it so that you don’t need to have chat even enabled really if someone is being an ass. I find variety in all of the different heroes to play as very few play the same. I watched a few of the tutorial videos on youtube for help getting started. I think the best way still is just to find some people to play with that aren’t going to be jerks and ask them for constructive criticism or tips for the map. I have actually been in HotS since very early in the alpha, but have not played really until recently due to lack of time. I’ve just focused on trying all of the free heroes and trying to level them to 5 for gold. I’m too busy with RL to have much time to invest in a game so for me HotS works well. I’ve left multiple games due to wife or kids and the most I got was that I had to queue once with other “leavers” before they’d give me a “clean” queue. I’ll never earn top ranks in it, or have a team that is going to be disappointed if I mess up, so I’m more focused on enjoying exploring the game. It’s similar to my time in Hearthstone over the last year where I’m more interested in playing all the classes, different decks, and completing dailies than worrying about making legend.

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